Frequently Asked Questions
Licences
Trials
Pricing
Support
Cancellation and Refunds
Knowledge Resources and Tutorials
Installation Support
New Feature Development
Bug Fixing
EULA

→ What is your policy on bug fixing?

  • If you find a bug in the system, we guarantee that it will be fixed and updated.
  • We triage bugs based on criticality (either a user's needs or the impact of the bug). 
  • We release updates as soon as possible once the fix has passed QA.

→ How do you minimise bugs in your software?

  • We do extensive QA and alpha/ beta testing on our new features and so try to catch all major bugs prior to release.
  • In our alpha/ beta testing we offer access to a wide range of early-bird users so we can test edge cases and find any bugs that arise in them.
  • Once we have confirmed the stability of the release then we release it to general users.

→ How do I submit a bug that I find?

  • Please submit any bugs you find here
  • We will receive your submission automatically and send you an email if we need any more information to replicate the bug.

→ Can I cancel my license and get a refund?

  • Node-locked licenses can be cancelled within 28 days of your purchase to receive a full refund.
  • Metered licenses can only be cancelled if no minutes have been used.
  • Application licenses can only be cancelled if the application has not been installed to any user devices.

→ What happens if I cancel my license?

  • You will be switched to the 'Community' version which can only be used for non-commercial purposes.

→ If I cancel my license, but want access again in the future can I re-purchase?

  • Yes, however, you are not eligible for a refund if you cancel a second time.

→ How do I submit a new feature request?

  • Please submit any feature request you have here.

→ Do you plan to continue to add new features to your tools?

  • Yes, we will continue to update our tools in response to new technology developments in the market and new versions of Unreal Engine.
  • We are also constantly adding new features in response to new feature requests.

→ How do I install your plugins?

→ Where can I find the End User License Agreement (EULA)?

  • You can find the EULA here.

→ How do I activate my license?

  • You can either paste your license key into the installer or you can use the license file as shown here.

→ What do I do if I have an issue setting up my license?

→ What licenses are available?

  • There are three types of license:
  • Machine licenses offer unlimited access to specific machines for use of our tools.
  • Application licenses allow our tools to be packaged into games/ applications for use by 3rd parties.
  • Enterprise licenses provide organizations with unlimited access to our tools including source code.

→ How do I purchase a license?

→ How do I install your plugins?

  • You can either use our installer or manually place the plugin into your Plugins folder.
  • You can find an installation video guide for each of our plugins in our Download Center.

→ Does the license auto-renew?

  • No, none of the licenses auto-renew by default.

→ How many people can use my license?

  • Machine licenses are associated with a single machine. They can be moved to different machines but only one machine can be in use at any given time.
  • Application licenses are for a number of end-users which is specified at purchase. 
  • Enterprise licenses are for an unlimited number of users either within an organization or in an app.

→ Can I purchase multiple licenses through a single account?

  • Yes, you can purchase all license types through a single account.
  • Each license will come with a code which can be installed to the machine/s that need to use it using our License Utility.
  • On the Account Management page it is possible to track the usage of all the different machines that are using your license/s.

→ What is your pricing policy?

  • We operate a freemium model with a free Community version for people to learn/ test our tools and paid versions for Commercial use.
  • See more information here.

→ Do I need to pay tax on my purchase?

  • Yes, it is our legal obligation to collect sales tax, which is automatically calculated depending on your country of purchase.

→ Is there documentation to help me set up and use your tools?

→ What software/ hardware do I need to use your tools?

  • Windows 10
  • A Ray-Tracing enabled GPU if you want to use Ray-Tracing
  • Unreal Engine 4.26 or later

→ Do you offer free trials of your products?

  • Yes, you can use our Community version to test our software and determine if it meets your needs.
  • The Community version cannot be used for Commercial Purposes.

→ How do I remove the watermark?

  • You either login through the icon at the top of the Unreal Editor to use the Community version or you purchase a license.

→ How do I upgrade to a paid license?

→ What do your video tutorials include?

  • We have standard video tutorials to help users with the main features of the Toolkit itself.
  • We also have the BOWTI series which covers many different types of content creation in Unreal.

→ What do you cover in your Knowledge Center?

  • The Knowledge Center provides guides on our features and how to implement them in your level.
  • We also do interviews and studio visits with power users to show the community interesting ways that our tools can help you make your content.

→ Do you have any blueprint templates for your tools?

  • Yes, we have a Blueprints Database in our Knowledge Center which includes a large number of blueprints that can be used with the Toolkit.

→ Where do I hear about new updates?

  • You will be emailed each time we release a new version of our software.
  • If you want early-bird access to your software then you need to join our Discord Community.

→ Does my license come with support?

  • All paid licenses offer email and live-chat support with a maximum 24hr turnaround.
  • Enterprise licenses offer support as required by contract.
  • Community licenses don't include guaranteed support but we actively support our users in our Discord Community.
  • You can also submit bug reports and feature requests and these will be dealt with expediently.

→ How do I download new updates?